Due to hygiene reasons, returns and exchanges for products listed below will not be accepted.ģ. To return, please email us at with your order number. Merchandise returned not in its original state may not qualify for an exchange or a refund. (Returns must be unworn, in the state you received them, and in the original packaging with the tag still attached and not damaged). If you are not 100% satisfied with your purchase, you can return your item(s) for an exchange or a full refund within 30 days from the day you've received your parcel. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.ġ. We will always do our best to make sure you’ll get what you need. Because of this, we recommend emailing us immediately at upon realising that something may be wrong with your order. Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. How can I change my order after it's been placed? Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.Ħ. These charges must be paid by the recipient of the parcel. Any customs or import duties are charged once the parcel reaches its destination country. Will my parcel be charged customs and import charges? Please feel free to email us if there is anything we can further assist you with.Ĥ. *Orders that are being shipped outside of Malaysia will range anywhere from RM40 - RM80. Otherwise, we charge a flat rate of RM8 for shipping for anything else. Right now, we offer free shipping for orders RM120 and over and a flat rate of RM4 for orders RM60 and over.
We work hard to lower our shipping costs to pass those savings on to you. We will send tracking information to the e-mail address associated with your order once the item has shipped. It is customer's responsibility to check the status of the item upon ordering after order confirmation is sent via email. Delivery within West Malaysia will take 7-10 Business days, East Malaysia 10-15 business days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse.
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